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WHAT CLIENTS SAY


Here are some of the comments which clients have made about our services. If you are our client and would like to give feedback about the service we provided, please complete our client feedback survey.

Michael Coward dealt with our application in a professional manner.
- Colin Demmery from Trowbridge
Jonathan (Wood) responds to emails in super quick time and his attention to detail is brilliant.
- Stephen Nye from Westbury
Good advice and service from Jonathan Wood and Sarah Green.
- Derek Coupe from Colyton, Devon
All staff were helpful and respectful. My solicitor (Victoria Panchal) was very responsive. On occasions when she was not available her assistant was very helpful.
- Helen Grandy from Bristol
I think I spoke to 5 different people during this whole process and everyone was really pleasant, friendly, professional and did what they said they would do. Really impressed and grateful to all.
- S.L. from Poole
Victoria (Panchal) was fantastic to deal with, top advice and nothing was ever a problem. Fantastic help from Victoria and Tracey (her secretary)
- L Rodgers from Paulton
My whole experience dealing with Lauren (Titheradge) and the reception staff has been perfect. Lauren made everything so easy for me.
- G.P. from Midsomer Norton
Excellent professional service which was quick and efficient.
- C Holmes from High Littleton
Michelle (Deane) was friendly, polite and very knowledgeable. Couldn't want anyone better. Home visit was particularly good.
- D J Thatcher from Midsomer Norton
Friendly and informative. We explained to Michelle (Deane) what we wanted to do and she made us aware of any potential issues that could arise.
- Mr & Mrs Watts from Radstock
Victoria (Panchal) explained things clearly and simply. We weren't afraid to ask her any questions as she would be willing to explain. We would (and have already) recommended her, she is knowledgeable, professional, also goes the extra mile and comes across as friendly too. Nothing was too much trouble.
- J.M from
No problems encountered throughout and explanations were clear and concise. I have and definitely would recommend FDC Law in the future. Communication (phone & email) were excellent and calls returned in the time scale stated.
- Mrs B Hooper from Chilcompton
Claire (Davis) was always friendly and great at explaining. I never felt awkward asking questions. Excellent service.
- Mrs A.M. from Keynsham
Michael Coward dealt with our case, he was very approachable and helpful, and provided an extremely efficient service for us.
- John Davey from Bath
Very pleased with the thorough and professional manner FDC Law managed our house sale. Service and advice were excellent.
- Shaun Ascott from Bath
We saw both Michael Coward and Michelle Dean, both were excellent and everything was explained thoroughly, Michael especially. Michelle with our wills, very helpful.
- J Goodwin from Midsomer Norton
First class service
- R.S. from Frome
We never experienced any problems in making contact and the reception staff were very polite and efficient. Both Claire Davis (Solicitor) and Charlotte (Secretary) were very concise and straightforward to deal with in meetings, phone calls and correspondence. Both myself and my sister were very pleased and impressed with the overall ease of dealing with FDC Law and would definitely use their services again.
- M Ferris from Hallatrow
My experience of the staff has been very good, the reception staff have been helpful as have the cashier's office. All communication whether in person, phone or by email has been handled excellently. Many thanks to Marjorie (Taylor) and Anita for their help with a long and complicated case. The advice and support received has been excellent throughout. I particularly value the fact that advice has been realistic and not overly optimistic, this has been very helpful to me in managing a complex family law situation and has consistently managed my expectations. Just to confirm that I would have no hesitation in using the firm again or recommending to others.
- G Trevellian from Radstock
My experience was with a friendly and very competent advisor (Michelle Deane)
- Janet Fear from Paulton
Staff all very pleasant, helpful and polite. Michelle (Deane) was very helpful and informative with our case.
- Marilyn Evans from Midsomer Norton
(Sarah Mitchard) was very friendly and efficient. Everything was made easy for me to deal with and was resolved quickly and efficiently.
- Julie Evans from Warminster
Claire (Davis) was very thorough and made sure we fully understood everything. As we are elderly and a little infirm, it was very helpful that she was able to see us at home.
- J.D. from Keynsham
Everything was handled in a professional and efficient manner whilst remaining friendly and approachable. Victoria (Panchal) was always polite, friendly and helpful.
- V Wilcox from Midsomer Norton
(Victoria Panchal) always very helpful. I couldn't be happier with the service we received. Thank you all very much.
- John Iuliano-Caesar from Midsomer Norton
Both Victoria (Panchal) and Tracy (Tancock) dealt very well with our case. We were very satisfied.
- T&J.C. from Stoke St Michael
Everyone I dealt with were very friendly and helpful. Michelle (Deane) was excellent, very clear and concise when explaining everything. There was a mix up with my paperwork which she sorted very quickly.
- G.G. from Frome
It was all easy and straight forward, the reception on each visit was friendly and professional. Malcolm (Gibbs) was very friendly and very helpful. It couldn't have been handled better.
- Kevin Ryan from Frome
(Reception) Always friendly and helpful. (Malcolm Gibbs) Totally professional, friendly, and putting me at ease. Renewing my Will was a calm and friendly experience.
- G.H. from Frome
Excellent service from Michael Coward. Totally efficient as always, superb service throughout, great communication.
- John Alderman from
Very satisfied with Michelle Deane
- R Millett from Frome
Malcolm Gibbs was excellent in every way.
- P Chambers from Warminster
Everyone was always polite and helpful. Sarah (Mitchard) kept me informed throughout, providing timely advice and support, communicating effectively. Sarah showed patience and kindness that made a difficult situation a little less painful.
- J.B. from Wells
All staff and solicitors were very helpful. Emma (Williams) made the process very easy and explained my options clearly.
- A Ripley from Radstock
Very satisfied with the level of service. Sarah (Mitchard) always kept us up to date with progress.
- T Walton from West Harptree
My experience with contacting FDC Law was quick, very helpful and simple, the receptionist was very pleasant and friendly. Erica (Newman-Berry) made sure I understood the process and dealt with everything quickly. She made me feel at ease and was polite, friendly, helpful and well mannered.
- S Aylesbury from Bath
Another situation dealt with courteously and professionally.
- Terence Nicholas from Midsomer Norton
(Malcolm Gibbs) explained everything in good detail.
- R Yelling from Midsomer Norton
(Rebecca Robinson) Always quick responses to queries no matter how small the query was.
- K Loader from Midsomer Norton
Thank you to Jayne (Wells) and all involved in our house sale. We would like to thank you for all your effort and hard work to ensure our exchange date of 17th March was met allowing us to sign our tenancy agreement on the same day.
- Adam & Tracey B from Bristol
Sarah (Mitchard) was very professional throughout and made the process so easy! Thank you Sarah!
- Myles Docherty from Peasedown St John
It has been an amazing experience, both with Jonathan (Wood) and the reception staff. Thank you!! 11/10
- Claire H from Frome
I found Ms Emma Williams very easy to deal with.
- J Bassett from Langport
A friendly and welcoming reception, both on arrival and from our solicitor Emma Williams. We appreciated the time and space to enable us to ask questions in an unhurried manner.
- John B from Midsomer Norton
All very friendly and helpful, whether we popped in or telephoned. Rebecca (Robinson) made it very easy for us and explained all of our queries to us. She made everything very relaxed for us.
- K.H. from Hallatrow
Reception staff were lovely. Always helpful and had time to listen to queries, worries etc. Taking into account that this was a probate house sale and the local housing scheme was involved, FDC's side of the sale went as expected, house sold and everything completed smoothly.
- R.N. from Midsomer Norton
Excellent response and speedy. (Michael Coward) made all correspondence easy to understand.
- SW from Farmborough
Rebecca (Robinson) and Amy were amazing. They were very fast and always answered any questions we had. I would 100% recommend them as well as all of FDC Law.
- Charlotte A from Midsomer Norton
We were well looked after, the service exceeded our expectation. Thank you very much (Jonathan Wood) for your help, it couldn't have been better.
- Maureen Bracey from Midsomer Norton
(Jonathan Wood) Thorough, timely, expert advice. Friendly - like a family member. Fabulous service, ethos and business. Sarah (Jonathan's secretary) is fabulous.
- Joanna A from Frome
Excellent service from Jonathan Wood as always. He fully explains everything to me in a way that I understand.
- C Burfield from Radstock
Mr (Jonathan) Wood was brilliant. He took us throughout the journey, explaining everything in simple English and provided excellent advice till the end. Thank you, keep doing a good job.
- Dr Rehman & Mrs Khurshid from Frome
Reception always helpful. Expectations managed well. I felt Jonathan Wood was acting in my best interests and was flexible about dealing with longer negotiations than expected.
- Ms A H from Frome
Claire Davis was very efficient and understanding.
- Pamela W from Bristol
Michael Coward was efficient and friendly
- Ms MB from Paulton
From making initial contact, everything was smooth, swift and seamless. Sarah Mitchard was very kind and went at my pace. She was incredibly patient and I would highly recommend her for how understanding she was with an autistic client. I have already boasted about your services and will gladly recommend your firm going forward.
- Mr JWH from Radstock
Michael Coward was always helpful and efficient.
- Michael Bull from Paulton
Jonathan (Wood) was always very prompt and clear with his responses
- James R from Radstock
We were delighted to have Malcolm Gibbs deal with us. Patient, charming and knowledgeable.
- Robert & Davina Henson from Frome
Michael Coward was very helpful
- Mr R H from Chippenham
Reception staff always very welcoming and friendly. Michael Coward always responded quickly and helpfully to any questions.
- Christopher Chiplin from Midsomer Norton
Jonathan Wood was a pleasure to deal with.
- Sandra Fear from Midsomer Norton
Good communication from Victoria (Panchal)
- Anne Smith from Midsomer Norton
All very helpful. We were very happy with the way Victoria (Panchal) and Tracy dealt with our house sale and move
- G Brooks from Midsomer Norton
Michael (Coward) is a great person to deal with. Responds immediately. Always does what he says he is going to do and sometimes with a little humour which is appreciated.
- Desmond & Susan Pow from Radstock
First class!! We recommend FDC (Victoria Panchal) when asked by friends about solicitors
- Nigel P from Midsomer Norton
Everyone was most helpful and very clear at explaining things. Very satisfied customer
- Peter Chapman from Bristol
A first class, professional service. Excellent, clear communication and always on hand to deal with my enquiries. Would 100% recommend Michael (Coward) for anyone needing conveyancing services for a property sale.
- Martin Willmott from Coleford
Victoria (Panchal) is always approachable and speaks in layman's terms. She always responds in a timely manner.
- Julian Wood from Peasedown St John
Very friendly and approachable. Katherine went above and beyond with what should have been a straight forward matter that proved very difficult at times. Would like to thank her for her patience and commitment. Very grateful to her
- Valley Pubs Ltd from
Reception staff have always been friendly and efficient when I have visited. Very helpful too. Michael (Coward) dealt with all matters very promptly, he responds to all contact quickly and it is lovely to have a solicitor who is so on the ball. I will continue to use Michael for all my conveyancing. I am very grateful to have found such an excellent solicitor.
- Ms S.H from Midsomer Norton
Very satisfied overall [Malcolm Gibbs]
- John A from Frome
Jonathan (Wood) and Sarah (secretary) were fab and easy to get hold of. Very informative and gave great advice.
- S Owen from Radstock
My husband and I found Claire Davis was very professional. Covered things very well with excellent advice.
- Maureen Inker from Keynsham
As a first time buyer much of the process and terminology was completely new to me. Jonathan (Wood) was very thorough, gave really good explanations and was very clear in his expectations and timings throughout the process. It was very smooth and completely stress free on my side. Staff were always friendly. Messages were always passed on and call back times were always accurate.
- Holly Stevens from Evercreech
Nothing is a problem to Jonathan (Wood), always dealt with things very professionally and quickly, and always kept us up to date.
- Andy & Tracey Mead from Doulting
Michael (Coward) was always prompt in both sending and acting on documents necessary for our house sale/purchase. The whole process was made easy and stress free due to the friendly, relaxed atmosphere at the practice, all of the staff I encountered were lovely.
- Sue B from Midsomer Norton
Any queries I had were answered in a very professional way.
- Carol B from Keynsham
FDC Law could not have done more to help me at the time my mother passed away, they were fantastic and I had 100% service. Claire Davis and her PA Charlotte Kennedy helped me so very much with every aspect. I cannot thank them enough for the support and service I have received.
- Mrs Julie Keene from
A very good service
- Suzanne C from Bristol
Approachable, efficient and helpful
- Mary C from East Harptree
Staff were always polite, helpful and efficient. (Claire Davis) very friendly, put me at ease. Explained details clearly.
- Pamela Greaves from Keynsham
I thank you (Michael Coward) so very much for dealing with everything with patience and kindness
- Mary W from Cheddar
(Emma Williams) I am very grateful for all your help and kindness, making sure I understood everything
- Mary W from Cheddar
I found Malcolm Gibbs to be very friendly and approachable
- Jane Webster from Bath
Very nice people, very professional
- Peter Marsh from Frome
Emma Williams was very efficient and dealt swiftly with my requirements
- Elizabeth Bell from Midsomer Norton
Victoria (Panchal) was always prompt with her replies. Emails would be replied to very quickly. Only spoke to Victoria once or twice but really helpful and explained any processes well. I am please Victoria is also dealing with the purchase of a property for me.
- Andrea R from Radstock
Having known Jonathan (Wood) and the firm for over 30 years, they were always going to act for me, have dealt with the firm personally on a number of occasions and countless times in my former career on behalf of mutual clients, they always go the extra mile. Jonathan and his team are undoubtedly the best in my local area by a mile. FDC Law is a traditional law firm that have moved with the times, pro-active not reactive, unrivalled knowledge of all legal matters, particularly when it comes to the buying and selling of property. Don't be fooled by the temptation of using an online lawyer, use a traditional firm, FDC all the way. This comes from a former Estate Agent of nearly 30 years. First Class Service, well done again!
- Paul Cook from Midsomer Norton
Jonathan (Wood) Once again thank you very much for all your hard work on our behalf. We felt you handled our move extremely well and in a very professional way.
- Mr & Mrs Young from
Michael Coward dealt with my case very quickly and promptly, my mortgage adviser said it was the fastest re-mortgage she had seen in the last two years. FDC were very easy to contact and reception staff were helpful when I visited.
- Sally H from Midsomer Norton
Malcolm (Gibbs) was very professional and gave us confidence in the decision we made
- Robert & Davina Henson from Buckland Dinham
Jonathan (Wood) was very efficient and professional
- Rachel Challenger from Stratton on the Fosse
Victoria (Panchal) is very efficient and explained things clearly so I understood. Unfortunately this sale fell through, however, we will definitely use Victoria again when we find somewhere else.
- Kerry B from
Jonathan (Wood) is very professional and knowledgeable, he helped us in three house moves and some very testing times but kept us informed throughout, very happy and would recommend without hesitation
- Paul Obern from Midsomer Norton
I could not fault the communication with FDC Law. Every phone call was answered in a timely and professional manner. Every email replied to courteously. My sale was a tricky one and I could not have been in safer hands. All of the Frome team have been lovely towards me. I'd like to say thank you from the bottom of my heart, you made a tricky situation a lot more manageable. I'm so glad I picked FDC Law and so glad that I had Jonathan (Wood) to hold my hand through the entire process. He has been such a great help and support in some really trying times.
- Kathryn Spiller from Frome
It was really easy and the staff were really helpful and friendly
- Mr C M D from Frome
The whole process was well handled and Michael (Coward) was very helpful.
- John Crick from Paulton
Emma Williams explained everything perfectly.
- Colin T from
Jon (Wood) was integral, efficient and thorough with our house purchase. He was immensely speedy and detailed in his responses and explained everything so a house buyer novice like myself would understand. I felt fully confident and assured that Jon was doing everything in his power to get our purchase through. Receptionists were also friendly and helpful. I couldn't recommend FDC Law enough, they are efficient, thorough and knowledgeable experts that I simply cannot fault!
- Emma Dury from Midsomer Norton
We found Jonathan (Wood) responded to all our queries in a very straightforward manner and promptly which was very helpful. In the purchase of our property the seller's solicitors were not very helpful particularly when it came to the end of the completion. Jonathan went above and beyond to ensure that the transaction was completed on time. We felt this was exceptional service. It is very helpful to speak to someone throughout the process who knows who you are and your situation. Jonathan gives a very personal service. Our mother is selling her house and once we have received an offer we would have no hesitation in using Jonathan again.
- Alison Parker from Frome
Very professional and understanding. Explained everything with a willingness to make a home visit. Thank you to Victoria (Panchal)
- Jacqui Nolan from Paulton
I received an excellent service when contacting reception and Michael (Coward) provided clear answers to all questions asked.
- Mark Lifely from Radstock
Malcolm Gibbs was a perfect gentleman, made me feel at ease and explained everything I needed to know, and easy to talk to.
- Jean P from
Victoria (Panchal) was accessible, clear, prompt, polite and always replied to all queries.
- Sally T from
All very helpful & prompt at returning calls. Very happy, Victoria (Panchal) did a great job and was very clear. Extremely grateful to her.
- K.L. from Midsomer Norton
Very efficient, helpful and friendly. Could not have done anything better. Have already recommended Claire (Davis) to friends.
- Colin & Karen H from Keynsham

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