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WHAT CLIENTS SAY


Here are some of the comments which clients have made about our services. If you are our client and would like to give feedback about the service we provided, please complete our client feedback survey.

Malcolm (Gibbs) was very professional and gave us confidence in the decision we made
- Robert & Davina Henson from Buckland Dinham
Jonathan (Wood) was very efficient and professional
- Rachel Challenger from Stratton on the Fosse
Victoria (Panchal) is very efficient and explained things clearly so I understood. Unfortunately this sale fell through, however, we will definitely use Victoria again when we find somewhere else.
- Kerry B from
Jonathan (Wood) is very professional and knowledgeable, he helped us in three house moves and some very testing times but kept us informed throughout, very happy and would recommend without hesitation
- Paul Obern from Midsomer Norton
I could not fault the communication with FDC Law. Every phone call was answered in a timely and professional manner. Every email replied to courteously. My sale was a tricky one and I could not have been in safer hands. All of the Frome team have been lovely towards me. I'd like to say thank you from the bottom of my heart, you made a tricky situation a lot more manageable. I'm so glad I picked FDC Law and so glad that I had Jonathan (Wood) to hold my hand through the entire process. He has been such a great help and support in some really trying times.
- Kathryn Spiller from Frome
It was really easy and the staff were really helpful and friendly
- Mr C M D from Frome
The whole process was well handled and Michael (Coward) was very helpful.
- John Crick from Paulton
Emma Williams explained everything perfectly.
- Colin T from
Jon (Wood) was integral, efficient and thorough with our house purchase. He was immensely speedy and detailed in his responses and explained everything so a house buyer novice like myself would understand. I felt fully confident and assured that Jon was doing everything in his power to get our purchase through. Receptionists were also friendly and helpful. I couldn't recommend FDC Law enough, they are efficient, thorough and knowledgeable experts that I simply cannot fault!
- Emma Dury from Midsomer Norton
We found Jonathan (Wood) responded to all our queries in a very straightforward manner and promptly which was very helpful. In the purchase of our property the seller's solicitors were not very helpful particularly when it came to the end of the completion. Jonathan went above and beyond to ensure that the transaction was completed on time. We felt this was exceptional service. It is very helpful to speak to someone throughout the process who knows who you are and your situation. Jonathan gives a very personal service. Our mother is selling her house and once we have received an offer we would have no hesitation in using Jonathan again.
- Alison Parker from Frome
Very professional and understanding. Explained everything with a willingness to make a home visit. Thank you to Victoria (Panchal)
- Jacqui Nolan from Paulton
Every time I have telephoned/visited FDC Law, whomever I have spoken to couldn't have been more polite and helpful. The best help I could have been given, (MarjorieTaylor) always available for advice
- J.B. from
I received an excellent service when contacting reception and Michael (Coward) provided clear answers to all questions asked.
- Mark Lifely from Radstock
Marjorie Taylor was both professional and friendly and extremely pro-active. A personal thank you to Marjorie and her team.
- Mrs Jamieson from
Malcolm Gibbs was a perfect gentleman, made me feel at ease and explained everything I needed to know, and easy to talk to.
- Jean P from
I have had many dealings with Michael (Coward). Always efficient, always polite, always clear
- Tracy B from Midsomer Norton
From the first time of talking to Victoria I found her to be friendly, approachable and very helpful. She always made time to talk to me and to explain things that I did not understand. She never made me feel rushed or insignificant. Thank you Victoria and her team.
- Amanda B from
Professional, prompt and friendly service as always.
- Martin & Sally Dury from Midsomer Norton
From reception to speaking to solicitor (Malcolm Gibbs) a very friendly, helpful and professional office. Would certainly use again.
- Roger & Valerie N from
Always friendly, helpful and prompt when returning a call.
- Paul Wadsworth from Midsomer Norton
Victoria was always very helpful
- Martin W from Midsomer Norton
Victoria (Panchal) was accessible, clear, prompt, polite and always replied to all queries.
- Sally T from
All of our dealings with Jonathan have been fantastic. We really felt that he was being proactive throughout our purchase and made us feel reassured at times. We were really impressed that not only was Jonathan fantastic at responding to our many emails, but all with the knowledge and calming presence he had
- Richard Rendell & Ashley Parsons from Midsomer Norton
Everybody at FDC was very helpful and pleasant. I was treated with respect and every[thing] was explained to me fully.
- Jennifer Baker from Frome
Professional and friendly. Thank you for all your help
- Steve D from Keynsham
Polite , friendly and easy to speak to, we were kept informed regularly.
- Julie Jones from Midsomer Norton
Always good, always got back to me very quickly, always spoke to a real person - Excellent! Jonathan was always there for me throughout the whole process
- Paul Maryon from Midsomer Norton
Always returned any calls and queries promptly. Friendly and professional at all times, thank you.
- Gillian Clothier from Midsomer Norton
Excellent service from Emma (Kelleher)
- Chris Hennessy from Bristol
Bearing in mind the current pandemic restrictions, it was all very easy. We had a very polite and friendly welcome and were made comfortable and put at ease.
- Victor Paul & Lynne Davis from Keynsham
I found Victoria (Panchal) to be very efficient and thorough, also really easy to talk to.
- Helen C from Midsomer Norton
Excellent communication, clear and understandable. Willing to answer all queries. As we hadn't sold a house before, and the circumstances were not easy, this was really important. Thank you to Michael and his team for all their help at this difficult time. Very much appreciated.
- Michelle S from
Thank you (Jonathan Wood) for all your hard work in this, you’ve been really helpful all the way through and have put us at ease with all the technicalities of the purchase (and sale). We certainly wouldn’t hesitate to recommend you in the future. All the very best.
- Chris & Sarah K from Radstock
(Emma W) All efficient, professional and friendly
- Susan Carr from
I always received very good advice from Marjorie. I was impressed to receive a very swift reply to an email that I sent after closing hours on a Friday. Marjorie replied to put my mind at rest so I wasn't worrying over the whole weekend. This was very much appreciated.
- A R from Midsomer Norton
Michael did everything he said he would do immediately and didn't cause one seconds delay in the transaction. Michael is definitely the best conveyancing solicitor I have ever used. And all done with a sense of humour.
- Susan Pow from Midsomer Norton
Very satisfied with the feeling of no pressure, especially when discussing with Malcolm. Thank you for your clarity and helpfulness
- M A Waller from
All very helpful & prompt at returning calls. Very happy, Victoria (Panchal) did a great job and was very clear. Extremely grateful to her.
- K.L. from Midsomer Norton
Very efficient, helpful and friendly. Could not have done anything better. Have already recommended Claire (Davis) to friends.
- Colin & Karen H from Keynsham
Lauren Titheradge was exceptional. Throughout the process, Lauren was efficient and kept me up to date with how things were progressing. Lauren replied to emails and phone calls speedily and always checked it was okay to call me before calling. Lauren was approachable and answered any questions I posed patiently, clearly and concisely. I am extremely satisfied with all that Lauren and has done, but more importantly how she has done it.
- Lesley Hooper from Frome
Marjorie was brilliant throughout. Thank you!
- Mrs Terri Hudson from Midsomer Norton
An Excellent service start to finish. The service provided by FDC Law and in particular Victoria was exemplary and I have and will continue to recommend FDC Law. Victoria was incredibly efficient and reliable in conveying information and in processing the sale and purchase out property. Outstanding service, Thank you
- Julie Lindsay from Calne
Jonathan [Wood] went above the call to get our transaction over the line. He was brilliant. FDC Law have been looking after our family for many years. We wouldn't use anyone else.
- Vivienne Moon from Chilcompton
Always helpful. Emma [Williams]'s communication was always timely, professional &concise.
- Tim Knight from Solihull
Perfectly happy with the service received. Full and impartial explanations given at every stage in a professional and courteous manner [Ref: Jonathan Wood]
- Robert Fudge from Frome
Michael [Coward] was very efficient in dealing with any queries and explained procedure clearly
- Brian and Charlotte C. from Taunton
Very happy with how were dealt with. Everything explained clearly and concisely and in layman's terms. Excellent service
- Philip &Jane Belsten from Bristol
Lauren always responded promptly to e-mail / phone calls, as did her admin support. We also felt she was working for us, negotiating costs where necessary.
- Malcolm E from Radstock
Excellent prompt service throughout. So much so the Selling Agents became reliant upon her to find out the true position / inadequacies of their own Introducer Partner Solicitors If it wasn’t for Lauren’s persistence in trying to get some sense out of the Buyer’s Solicitors, I'm not sure the transaction would ever had completed!
- David Wise from Bath
Very pleased with the service we received. Kate [Gitsham] explained everything clearly and was friendly and approachable
- Jane Allen from Midsomer Norton
I cannot fault the service given
- Jane Webster from Bath
Everything that the lady dealing with my case did was excellent and I was very pleased. everything was really easy making appointment and dealing with the staff
- Keith Parfrey from Paulton
Responded to any query I had promptly and any paperwork that needed to be completed was sent to me really quickly Just wanted to say thank you, will absolutely recommend you to friends and family.
- Nikki G. from Kingswood, Bristol
Lauren Titheradge was professional and diligent throughout the process Very efficient
- Nicholas C. & Clare O. from Paulton
Always kept us in touch with the progress on our sale/purchase and pushed the other solicitors to respond a more timely manner. I work as a financial advisor and therefore have dealings with some solicitors due to dealing with mortgages. I will not hesitate in recommending Victoria to any new or existing mortgage customers.
- Daniel C from Radstock
A very responsive & professional service, thank you [Ref: Emma Williams]
- Susan H from Clutton
Kate [Gitsham] was very friendly and helpful, it was a pleasure to work on my will with her. Thank you Kate.
- Ann N from Frome
We have used FDC law for our last five conveyances and we are extremely satisfied with how this practice conducts its business. They are extremely conscientious and work with the type of efficiency which gives reassurance during the inevitable stresses of house moving. Furthermore, when difficult or unusual circumstances are encountered, they provide both reassurance and confidence that problems will be resolved to a satisfactory outcome. I would like to give Jonathan [Wood] and the team a wholehearted recommendation and encourage you to choose them as your legal provider.
- Nick & Helen Stevens from Wells
Simon was excellent throughout our matter & was always willing to explain items & areas we were unsure of. Patient and helpful. Very pleased with service. Would 100% recommend Simon Twose for conveyancing
- Paul & Stacey E. from Paulton
After the initial meeting all communication/correspondence had to the online or by post due to C-19, however this did not detract from the process and the service was excellent. An excellent service in a Covid world
- Julie S from Peasedown St John
Lisa [Morgan] was very friendly and professional, explained everything in detail and reiterated anything I wasn't clear on
- Patricia Williams from Radstock
V. satisfied with all aspects & advice. [from Kate Gitsham] Very professional service at a difficult time
- Andrei K from Bristol
We were extremely pleased with the service that we got from FDC Law and in particular with Victorla. We feel that Victoria Panchal was very efficient and prompt and explained everything very well to us, we were impressed.
- Marilyn and Richard E. from Midsomer Norton
Very efficient and prompt
- Pamela Edwards from Keynsham
Always available and happy to help. Very knowledgeable and excellent communication.[Victoria Panchal]
- Melissa Kendall-Milnes from Holcombe
Victoria dealt with out long and protracted sale and purchase in a very efficient manner. She responded to phone calls / emails extremely promptly and was very easy to talk to, and always kept us updated
- Julie Mounty from Midsomer Norton
First Class service
- William P from Saltford
Excellent, easy to work with. Good communication. Smooth transition, Thank You
- Sue B from Midsomer Norton
Courteous & Prompt
- Sir Robert Hill from Bath
I would like to thank Kate Gitsham for all her help with re-doing my will etc.
- Yvonne M. from Radstock
Very Efficient Considering the last year with Covid I think your staff have done exceedingly well.
- Nigel W from Shepton Mallet
Michael [Coward] has always been very helpful and responsive.
- Emma K. from Folkestone
I felt Victoria Panchal did very well, given we were working during the pandemic. Thank you Victoria.
- Chris M. from Frome
Lisa [Morgan] dealt with this case first class, it was a very difficult and sensitive time for me and the general situation worldwide didn't help any of us, well done FDC Law.
- Mavis Bennett from Bath
Always helpful and gave explanations of process
- Trevor W. from Keynsham
We found Simon very easy to deal with, very professional, and kept us informed very quickly of any new developments. Nothing was too much trouble for him.
- Mr & Mrs G. Bond from Compton Dando
Michael Coward is everything you require from a solicitor. Courteous, polite and extremely professional. Could not ask for anything more. I have worked with FDC Law since it's 'Faulkners' days. I have total confidence in the individuals I deal with and with the company as a whole. Brilliant service.
- John Alderman from Tetbury
Claire [Davies] was excellent, very professional
- Kerry Stewart from Bristol
We were very happy with Kate Gitsham and the way she helped us.
- Nigel & Jill S. from Frome
Kate [Gitsham] was lovely to deal with. She was friendly and explained things in an easy to understand way. She gave me the time I needed and responded and communicated very well.
- Sally H from High Littleton
Kate [Gitsham] gave excellent advice and explanations verbally and by letters which accompanied the paperwork and was friendly and knowledgeable. Given all the restrictions at this difficult time everyone enabled this to be a pleasant experience.
- Mrs . J-L from Midsomer Norton
Kate Gitsham was first rate, tied up all the loose ends and was very professional and made us feel at ease.
- David & Stella H from Farmborough
It has been a challenging year for everyone The service we were given showed no hint that it wasn’t business as usual. I would like to again thank Emma [Williams] for making this part of the process less painful.
- Johanne G. from Taunton
Lauren was very good, not least in encouraging other participants in the chain to keep things moving.
- Mr. Walter & Mrs. Brenda T. from Chilcompton
Victoria Panchal. Work her heart out for our time frame She is an asset to hold onto. A very good service
- Bruce Davies from Evercreech
Fastidious, Tenacious, Didn't miss a trick. Thank you Michael Coward! PS Great communication and all 100% professional service. I was always confident we would achieve the intended sale and completion and other aspects of a complex transaction.
- Christopher Krage from East Sheen, London
Kate answered all my questions clearly and concisely. 100% satisfied.
- John Drew from
The whole process was explained to me at the beginning. Response times to queries were very fast. The service I received from start to finish was outstanding. The service was so good that I have asked FDC Keynsham to handle the sale and purchase of my property
- Lisa G. from Whitchurch
Very friendly and helpful
- Miss Joan P. from Frome
I have been most impressed with Agnieszka Burfoot throughout our dealings and always feel that she is genuinely interested in getting the best result for her clients.
- Liz A from Bexleyheath
Very knowledgeable. Excellent customer skills. When we first met Kate I told her that Michael Coward is the best conveyancing solicitor we have ever had and she had a lot to live up to. And she was equally as good. Well done FDC Law.
- Desmond Pow from Timsbury, Bath
I have used FDC Law individually and through my business for around 15 years now. I find them very personable and very professional and nothing is too much trouble for them. Most of our dealing have been with property and Jonathan Wood has been excellent every time. He is efficient and very thorough and I’d have no hesitation in recommending FDC Law in the future
- Gary Day from Bath
Your service was excellent, as always. Thank You !
- William T. from Paulton
We were impressed by the meticulous attention to detail and the blend of efficiency with easy communication
- Lawrence Alderson from Christchurch, Dorset
My solicitor, Emma [Williams] was excellent and answered all my questions
- Susan B. from Paulton
I was extremely pleased in the way Michael [Coward] helped me through this process. He was always very helpful providing me with some excellent advice, responding to my e-mails and phone calls very promptly. Thank you Michael!
- Gavin Y from Stoke St Michael
Lisa [Morgan] was very friendly and helpful and explained everything to me clearly
- Mrs Joan R. from Radstock
Everything was excellent. I thought Miss Morgan was very easy to talk to and listened to what I said. Very pleased [with] how my will was written, I could understand it much better
- Mrs Romany Fricker from Temple Cloud
[Michael Coward] explained everything in straightforward terms All through Covid phone calls kept us informed
- Mrs Julie Perry from Timsbury
Always very quick to respond. Due to Covid-19 our paperwork took a lengthy period before registration was complete with the OPG but Kate [Gitsham] was brilliant at chasing and keeping us in the loop. A huge thank you to Kate for her work
- Julie Gill from Midsomer Norton
As a first time buyer I asked a lot of questions and always felt they were answered very clearly. Every time I rang I was always spoken to in a friendly manner and always very professional.. Just want to say a huge thank you for working through the Covid 19 virus and dealing with our house buy as quickly and professionally during this time.
- Elise Beard & Stuart Rumney from Westfield, Radstock
Lisa explained things to me that I was not aware of when doing my previous will and in simple terms I understood. She also gave me a few other things to think of for the future. I felt it was done very professionally and I'm happy with my will as it is now. I did not get this service with the previous solicitors firm. Thank you
- Mrs Heather Emery from Midsomer Norton
She [Lisa Morgan] handled it extremely well
- Mavis Bennett from Hinton Charterhouse
Michael kept us informed promptly, [reception were] prompt, pleasant & polite.
- John & Della Nation from Midsomer Norton
Very thorough
- Philip Burnham from High Littleton

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