R What is your reference number?

1 What is your name?

2 How did you hear about FDC Law?

I have used the firm before

A friend or family member recommended FDC Law

FDC Facebook

FDC Twitter

FDC Law Website

Google+

Advert in Frome Times

Advert in Somerset Standard

Advert in Keynsham 'Week In'

Advert in MSN Journal

Law Society Website

Other (Please state below)

3 How easy did you find it to contact the firm, to make an appointment or to speak to your advisor?

1

2

3

4

5

Key

1. Very dissatisfied
2. A little dissatisfied
3. Satisfied, as expected
4. Very satisfied, better than expected
5. Excellent

4 Do you have any other comments about your experience of contacting FDC Law, making appointments or dealing with our reception staff?

5 Were you seen on time for your appointment?

Yes

No

Not Applicable

6 How satisfied were you with how quickly we replied to / returned telephone calls, letters and e-mails?

1

2

3

4

5

Key

1. Very dissatisfied
2. A little dissatisfied
3. Satisfied, as expected
4. Very satisfied, better than expected
5. Excellent

7 How satisfied were you with the explanations and advice your advisor gave you? (for example, did you find them clear, was enough explanation given)

1

2

3

4

5

Key

1. Very dissatisfied
2. A little dissatisfied
3. Satisfied, as expected
4. Very satisfied, better than expected
5. Excellent

8 How satisfied were you, overall, with how your advisor dealt with your case?

1

2

3

4

5

Key

1. Very dissatisfied
2. A little dissatisfied
3. Satisfied, as expected
4. Very satisfied, better than expected
5. Excellent

9 Do you have any other comments about the person who dealt with your case? In particular, was there anything you felt they did particularly well, or anything you felt they could have done better?

10 Were you satisfied with the time your case took to complete, and the cost involved, and the information you were given about the likely timescale and costs?

1

2

3

4

5

Key

1. Very dissatisfied
2. A little dissatisfied
3. Satisfied, as expected
4. Very satisfied, better than expected
5. Excellent

11 If you were not satisfied, what do you think could have been done better

12 Would you use the firm again, or recommend us to others?

1

2

3

4

5

Key

1. No, Definitely Not
2. No, Probably Not
3. Maybe
4. Yes, Probably
5. Yes, Definitely

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