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Questionnaire

* = Compulsory field
R

Reference

*

(this is shown on all letters or bills we have sent you and has the format of 2 or 3 letter and 5-6 numbers – e.g. MT.12345 or BJW.54321)
1

What is your name?

*

2

How did you hear about FDC Law?

*

  • I have used the firm before
  • A friend or family member recommended FDC Law
  • FDC Facebook
  • FDC Twitter
  • FDC Law Website
  • Google+
  • Advert in Frome Times
  • Advert in Somerset Standard
  • Advert in Keynsham 'Week In'
  • Advert in MSN Journal
  • Law Society Website
  • Other (Please state below)
3

How easy did you find it to contact the firm, to make an appointment or to speak to your advisor?

*

Please rate from 1 - 5

  • 1
  • 2
  • 3
  • 4
  • 5
Key
  • 1. Very dissatisfied
  • 2. A little dissatisfied
  • 3. Satisfied, as expected
  • 4. Very satisfied, better than expected
  • 5. Excellent
4

Do you have any other comments about your experience of contacting FDC Law, making appointments or dealing with our reception staff?

5

Were you seen on time for your appointment?

  • Yes
  • No
  • Not Applicable
6

How satisfied were you with how quickly we replied to / returned telephone calls, letters and e-mails?

*

Please rate from 1 - 5

  • 1
  • 2
  • 3
  • 4
  • 5
Key
  • 1. Very dissatisfied
  • 2. A little dissatisfied
  • 3. Satisfied, as expected
  • 4. Very satisfied, better than expected
  • 5. Excellent
7

How satisfied were you with the explanations and advice your advisor gave you? (for example, did you find them clear, was enough explanation given)

*

Please rate from 1 - 5

  • 1
  • 2
  • 3
  • 4
  • 5
Key
  • 1. Very dissatisfied
  • 2. A little dissatisfied
  • 3. Satisfied, as expected
  • 4. Very satisfied, better than expected
  • 5. Excellent
8

How satisfied were you, overall, with how your advisor dealt with your case?

*

Please rate from 1 - 5

  • 1
  • 2
  • 3
  • 4
  • 5
Key
  • 1. Very dissatisfied
  • 2. A little dissatisfied
  • 3. Satisfied, as expected
  • 4. Very satisfied, better than expected
  • 5. Excellent
9

Do you have any other comments about the person who dealt with your case? In particular, was there anything you felt they did particularly well, or anything you felt they could have done better?

10

Were you satisfied with the time your case took to complete, and the cost involved, and the information you were given about the likely timescale and costs?

*

Please rate from 1 - 5

  • 1
  • 2
  • 3
  • 4
  • 5
Key
  • 1. Very dissatisfied
  • 2. A little dissatisfied
  • 3. Satisfied, as expected
  • 4. Very satisfied, better than expected
  • 5. Excellent
11

If you were not satisfied, what do you think could have been done better

12

Would you use the firm again, or recommend us to others?

*

Please rate from 1 - 5

  • 1
  • 2
  • 3
  • 4
  • 5
Key
  • 1. No, Definitely Not
  • 2. No, Probably Not
  • 3. Maybe
  • 4. Yes, Probably
  • 5. Yes, Definitely
13

If you would not recommend the firm, please say why not

14

Do you have any other comments you would like to add?

15

If you would like us to respond to any of your comments, please give your e-mail address here

We may use comments from clients on our website or other publicity. We will never use a full address, but would like to be able to show who has made the comment (e.g. Mr Jones of Radstock) Please confirm whether you are happy for comments to be used in this way
I am happy for you to quote my comments, and show my name
I am happy for you to use my comments but without showing my full name
I do not want you to use my comments
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